Privacy Policy

Last Updated: January 2025

1. Introduction

This Privacy Policy explains how Express Refrigeration Ltd (“we,” “our,” or “the Company”) collects, uses, and protects your personal information when you visit our website or contact us for service. By using expressrefrigeration.ca, you agree to the practices described below.

2. Information We Collect

2.1 Information You Provide

We collect personal details when you request a quote, fill out a contact form, send us an email, or call our team. This may include:

• Name

• Phone number

• Email address

• Business name

• Service address

• Information about your service request or equipment

2.2 Automatically Collected Data

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device type

• Pages visited

• Time spent on the site

This data helps us improve website performance and user experience.

2.3 Cookies

Our website uses cookies to remember your preferences and analyze traffic. You can disable cookies in your browser settings, but some features may not work as intended.

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries

• Provide accurate quotes

• Schedule and deliver service

• Improve our website

• Maintain internal business records

• Communicate updates when necessary

We do not sell your information to third parties.

4. When We Share Information

4.1 Service Providers

We may share information with trusted third-party providers who assist with:

• Website hosting

• Email services

• Analytics tools

These providers are required to protect your information.

4.2 Legal Requirements

We may disclose information if required to comply with legal obligations or protect our business, customers, or public safety.

5. Data Protection

We take reasonable measures to keep your information safe from unauthorized access or misuse. While no system is completely secure, we follow industry-standard practices to safeguard your data.

6. Data Retention

We keep personal information only as long as needed for service delivery, business records, or legal compliance. You may request deletion of your information at any time.

7. Your Rights (PIPEDA)

Under Canadian privacy law, you may:

• Request access to your personal information

• Ask for corrections

• Withdraw consent

• Request deletion

We will respond within a reasonable timeframe.

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the content or privacy practices of those sites.

9. Contact Us

If you have questions or would like to make a privacy-related request, please contact:

Express Refrigeration Ltd
Email: service@expressrefrigeration.ca
Calgary, Alberta